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Free Shipping Information Returns and Exchanges
  • All returns must be made within 30 days of receipt. Returns after 30 days are only available for merchandise credit.
  • Items returned due to wrong size are eligible for exchange only.
  • We cannot accept returns or exchanges for items that are worn, used or damaged.
  • See our Returns & Exchanges policy for more information
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Hat FAQs

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Find answers to hats.com most frequently asked questions. Topics include hat care, payments, bulk orders, returns, and more.

What types of payments do you accept?

hats.com is proud to accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • PayPal

NOTE: Visa Giftcards are not applicable at hats.com due to address verification.

How do I know my hat size?

Please watch our hat sizing video and check out our hat size guides.

Can hats.com help me purchase hats that aren’t listed on the site?

Yes. While we can’t guarantee we can find everything you want, we’d be happy to help find styles and brands that we don’t stock regularly. Contact our team and we will do our best to help you out.
*When you contact us, please provide any relevant information you already have that will help us out.

Can I buy hats in bulk?

Yes. Select styles from our site are available for purchase in bulk. Let us know what you’re looking for and how many units you’re interested in purchasing; we’ll let you know if we’re able to satisfy your request.

Can I return my item if I have a problem?

Of course! We want each and every customer to be satisfied with their shopping experience at hats.com. Please reference our “Returns/Exchanges” and/or contact customer service to figure out the best way to return your item.

Is it safe to order online?

It is absolutely safe to use your credit card online. When you use your credit card to shop at hats.com, your transaction is secure and your privacy is protected. Our servers use encryption technology that safeguards your personal information.

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