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Free Shipping Information Returns and Exchanges
  • All returns must be made within 30 days of receipt. Returns after 30 days are only available for merchandise credit.
  • Items returned due to wrong size are eligible for exchange only.
  • We cannot accept returns or exchanges for items that are worn, used or damaged.
  • See our Returns & Exchanges policy for more information
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Our Policy

hats.com is committed to protecting our customers' privacy and security. We do not share your information outside our company or sell your information to third parties.

Visitor Information

We collect the following information from visitors to our website:

Visitors to our site:

  • The Internet Protocol (IP) addresses of visitors to our site.
  • The email addresses of those who communicate with us via email or create accounts on our site
  • Compiled information about what pages website users access or visit
  • User-specific information on what pages website users access or visit, the time they visit and the duration of their stay

This information is used to improve the content and usability of our website.

Visitors who send inquiries to us via our website:

  • Names and email addresses of site visitors who contact us
  • Any other information provided by contacts about the nature of their inquiry
  • The Internet Protocol (IP) address of the contact
  • The website referrer that explains how the contact found our site

We use this information to respond to inquiries and improve the substance and usability of our website.

Visitors who purchase items using a hats.com account or without creating an account:

  • Names and contact information of site visitors
  • Order, billing, and shipping information
  • Note: Credit card information is not stored on hats.com servers
We use this information to:
  • Process payments and ship orders
  • Respond to inquiries
  • Determine additional items that may be added to our future product offering

Security

To transfer customer information, hats.com uses standard encryption technologies. As we transfer sensitive data (such as credit card or contact information) we use a secure server that prevents third parties from intercepting and interpreting that data.

Customer information that we maintain is stored on secure servers with limited access. Remote access is encrypted to prevent third parties from intercepting and interpreting the data.

Compliance

hats.com is committed to adhering to and remaining informed of all applicable federal and state laws relating to maintaining a compliant internet presence.

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