Returns & Exchanges
Our Return Policy
hats.com is committed to customer satisfaction. We accept returns on all products sold by hats.com. Simply return the item to us within 20 days of receipt and we will promptly process your refund. Items should be returned in their original packaging and with original tags to be considered for refund. We will issue credit for the return shipping costs if the return is a result of our error. (Wrong Item, Damaged)
Timeline for Returns
All returns must be returned back to hats.com within 20 days of receipt. We estimate up to 10 business days of transit back to us. We will process your return upon receipt and issue your refund promptly. Please allow 21 days from the time of receipt of your return for processing. Expect to receive your refund within four weeks after dropping your package with a return shipper. It may take up to two (2) billing cycles for your credit to show in your account.
Orders Returned after 20 Days
Orders extending beyond the 20 day return window are not eligible for full refund. Merchandise credit will be given if you do choose to return it, provided product is unworn and has original tags.
If you receive a defective item, the wrong item or the wrong quantity, please return using the enclosed label and packing slip. We will resend the correct item to you and refund the return shipping costs due to our error.
If you wish to receive an item in exchange for the original item (including different size and/or color), please return the original item with our original Packing Slip and packaging, and place a new order for the item of your choice. We will process your refund upon receipt of the original item. You do not have to wait for us to receive the original item before placing the new order. For personal service, call 1-877-566-4287 and speak to one of our customer service representatives.
Refunding Delivery Charges
Unfortunately, we cannot refund original delivery fees placed for online orders unless the reason for return was our fault. In the case of items not as pictured, initial shipping fee will be refunded, but return shipping will not be credited. If you cancel your order after the item has been shipped from our warehouse, delivery and handling costs will not be refunded.
NOTE: All returns and exchanges are reviewed. We do not process returns or exchanges for items that were not purchased at hats.com and items will not be returned to you.
"Buy Three, Ship Free" Return Policy
If your return means you are keeping fewer than 3 items, shipping charges on the original quantity ordered will be deducted from your credit. For instance, if you received free shipping by ordering 3 items and decide to return one for merchandise credit, the cost of shipping the original three hats ordered will be deducted from the merchandise credit issued. Multiple orders cannot be combined to keep the free shipping offer.
NOTE: You must be registered to receive the benefits of "Buy Three, Ship Free".
We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the hat as being worn. hats.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from hats.com.
Returns outside of the U.S.
Send international returns/exchanges to:
Rapid Logistics OHL
1437 EK Rozenburg (NH)
Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.
Lost your Packing Slip?
Send return/exchange to:
50 Denver Road
Denver, PA 17517-9334
Be sure to include all of your order information so we can process your return/exchange as quickly as possible.