Free Shipping & Returns on orders $75+ to the Continental US* Read more

Returns & Exchanges

Our Return Policy

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return, FREE OF CHARGE for any order placed on Hats.com

  • All returns must be made within 60 days of receipt. Merchandise must be unworn with original tags attached. Returns made after 60 days may be ineligible for full or partial refund or credit.
  • Shipping charges are non-refundable.
  • To initiate a return merchandise authorization (RMA), please go to Hats.com/start-return
    • Enter your order# and email
    • Follow the prompts to select the product, the reason and how to return your item(s).
  • Pack up your item(s) in the original packaging or equivalent and enclose your printed RMA Packing Slip.
  • If you are shipping back in the Continental U.S. and have received a prepaid return label, please affix the label to the package and drop off at your nearest FedEx location.
  • If you are shipping back from outside the Continental U.S., please take to your carrier of choice and mail back to:
    Hats.com
    C/O Returns
    110 East Main St Adamstown, PA 19501 US
  • Please allow up to 10 business days after receipt for processing your return. Allow one to two billing cycles for the refund to appear

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Hats.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Hats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.


For Orders Shipped Outside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return for any order placed on Hats.com

All returns must be made within 60 days of shipment. Merchandise must be unworn with original tags attached. Returns made after 60 days may be ineligible for full or partial refund or credit. 

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

To request a return, please request one here.  For more details, see our request a return page.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Hats.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Hats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

International Orders Excluding Europe

Send return/exchange to:
Hats.com
c/o Returns
110 East Main St
Adamstown, PA 19501

European Order Returns

Send return/exchange to:

Hats.com
c/o Returns

Rapid Logistics OHL
Incheonweg 7
1437 EK Rozenburg (NH)

Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.