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Returns & Exchanges

Our Return Policy

We want you to be happy with your new hat, but if you aren't, we've got you covered and will gladly accept returns.

For Orders Shipped inside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return, FREE OF CHARGE for any order placed on Hats.com

All returns must be made within 60 days of receipt. Merchandise must be unworn with original tags attached. Returns after 30 days are only available for merchandise credit. 

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

To request a return, please request one here.  For more details, see our request a return page.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Hats.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Hats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

Lost your Packing Slip?

Send return/exchange to:
Hats.com
c/o Returns
110 East Main St
Adamstown, PA 19501

Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.


For Orders Shipped Outside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return for any order placed on Hats.com

All returns must be made within 60 days of receipt. Merchandise must be unworn with original tags attached. Returns after 30 days are only available for merchandise credit. 

Due to unusual times connected with the COVID-19 issue, we are temporarily extending our return policy to 60 days.

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

To request a return, please request one here.  For more details, see our request a return page.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Hats.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Hats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

International Orders Excluding Europe

Send return/exchange to:
Hats.com
c/o Returns
110 East Main St
Adamstown, PA 19501

European Order Returns

Send return/exchange to:

Hats.com
c/o Returns

Rapid Logistics OHL
Incheonweg 7
1437 EK Rozenburg (NH)

Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.