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Rewards FAQ

How can I enroll in the VIP Rewards Program?

Enrollment is free and easy. Just create an account on and you’ll be automatically enrolled. If you have an existing account, you’ll be all set to start earning rewards. 

How do I earn points?

You earn 1 point for every $1 spent. As well, you can earn different points amounts for various activities such as social sharing, leaving a review, having a birthday or account anniversary and more.

How do I redeem points?

You can redeem points at checkout while signed in. Note that once redeemed, points cannot be refunded.

Are there any limits to redeeming points?

Points available can be redeemed for discount at checkout with a minimum purchase; 100 points on orders of $75+, 150 points on orders of $100+, 200 points on orders of $125+, or 250 points on orders of $150+. 250 points is the maximum allowed for redemption at one time.   Shipping and Tax do not count toward this total.

Points redemption cannot be combined with other coupon discounts. 

Do my points expire?

Yes, the points will expire after 12 months of account inactivity. Account inactivity occurs when you do not earn or redeem points.

What if I have other questions about the program?

You can contact Customer Service at or 1-877-566-HATS.