Hat FAQs

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Find answers to hats.com most frequently asked questions. Topics include hat care, payments, bulk orders, returns, and more.

What kind of exceptions apply to sitewide sales?

Hats.com excludes the following from most sales:

  • Products in our Sale Category
  • Helen Kaminski products
  • Kaminski/XY products
  • Brian Dawkins products
  • Gift Cards

What types of payments do you accept?

hats.com is proud to accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • PayPal
  • Amazon Pay

NOTE: Visa Giftcards are not applicable at hats.com due to address verification.

How do I know my hat size?

Please watch our hat sizing video and check out our hat size guides.

Can hats.com help me purchase hats that aren't listed on the site?

Yes. While we can't guarantee we can find everything you want, we'd be happy to help find styles and brands that we don't stock regularly. Contact our team and we will do our best to help you out.
*When you contact us, please provide any relevant information you already have that will help us out.

Can I buy hats in bulk?

Yes. Select styles from our site are available for purchase in bulk. Let us know what you're looking for and how many units you're interested in purchasing; we'll let you know if we're able to satisfy your request.

Can I return my item if I have a problem?

Of course! We want each and every customer to be satisfied with their shopping experience at hats.com. Please reference our “Returns/Exchanges” and/or contact customer service to figure out the best way to return your item.

Is it safe to order online?

It is absolutely safe to use your credit card online. When you use your credit card to shop at hats.com, your transaction is secure and your privacy is protected. Our servers use encryption technology that safeguards your personal information.