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FAQ

COVID-19-Related Carrier Shipping Delays

Due to the challenges associated with COVID-19, and an increase of online ordering and carrier staffing shortages, shipping carriers are experiencing delays in timelines and deliveries on some packages. Carriers including USPS, FedEx, and DHL are affected.

At Hats.com, we are working to ensure orders are picked and shipped out on time despite these challenges. However, despite this, some customers may experience delays in deliveries if their package runs into a delay by the carrier. We are sorry for any inconvenience this may cause, and we appreciate your patience as we navigate these new challenges.

If you experience a delay in carrier update or deliver, most packages will arrive within the timeline chosen at checkout. For orders encountering delays, in most cases, the package will arrive only 1 or 2 days outside of the expected timeline. We've also seen a slight increase in orders being marked as delivered early by the carrier — if your order shows as delivered but you have not received it, please keep an eye out for the next 24 hours, as it will likely be delivered within that time.

For delays on paid expedited orders or delays well outside the timeline chosen at checkout, please contact our support team via email at service@hats.com or by phone at 1-877-566-HATS (4287) and we'll be happy to assist.

We truly appreciate the support and understanding from our customers as we navigate this new normal.

Sincerely,
The Hats.com Team


Once you’ve fallen in love with a hat from our collection, find answers to your most urgent questions here. Learn more about essential hat care and maintenance, payments, bulk orders, returns, and more!

What types of payments do you accept?

At Hats.com, we make it easier than ever to shop with us! Use most major credit cards and payment methods here including:

  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • PayPal
  • Amazon Pay
  • Google Pay
  • Apple Pay
  • Sezzle

NOTE: Visa Gift Cards are not applicable at Hats.com due to address verification.

How do I find out my hat size?

Grab a soft measuring tape and wrap it around your head at the widest part above the ears. Make sure to measure several times for the most accurate results! For more tips and tricks, check out our sizing guide.

Can Hats.com help me find hats that aren't listed on the site?

Of course we can! While we can't guarantee that our team can find everything you want, Hats.com is happy to help you find styles and brands that we don't stock regularly. Submit an online form to reach out to us ASAP!

When you contact us, please provide any relevant information you already have about the hats you want that will help us out.

What kind of exceptions apply to sitewide sales or coupon codes?

Hats.com excludes the following from most sales & coupons:

  • Helen Kaminski Brand
  • Kaminski/XY Brand
  • Brian Dawkins Brand
  • Goorin Brand
  • Personal Protection Gear
  • Gift Cards
  • Previous Purchases
  • Tax & Shipping

Can I buy hats in bulk?

The more, the merrier! Many styles from our site are available for purchase in bulk, but you’ll need to reach out to us before placing an order. Once you let us know what you're looking for and how many units you're interested in purchasing, we'll confirm if we can fulfill your request.

Can I return my item if I have a problem?

Of course! We want each and every customer to love every accessory they buy from us.  You can start a return here. If you need assistance, please refer to our how-to or contact customer service.

Is it safe to order online?

Hats.com uses SSL encryption to guarantee the safety of your personal information. Using a credit card on our site is absolutely safe. Safeguarding your personal information is one of our top priorities — it’s even more important than helping you accessorize!


Hats.com Gift Card Disclaimer on Promotional Gift Cards:

  • Treat this promotional gift card code as cash. Note that the value of it will not be replaced if it is lost or stolen. This code is redeemable for Hats.com merchandise only.
  • Promotional gift card codes are valid for two years from the date of issuance.
  • It is redeemable at Hats.com for goods and services not exceeding the remaining balance on the promotional electronic gift card.
  • Important Card Information: For gift card balance, terms and expiration date, email service@hats.com. Note this card is property of the issuer.
  • Your use of this gift card constitutes acceptance of these terms.
  • This gift card may be applied toward any purchase made on the website Hats.com. This gift card is not exchangeable for cash.
  • Gift Cards purchased do not have an expiration date.

Coupons Disclaimer: One Coupon per Customer. Excludes Helen Kaminski, Kaminski, Goorin Bros., Melin, Tilley, select styles, Gift Cards, tax, shipping, and previous purchases. Discount does not combine with other coupons.


Hopefully, this general FAQ helped you find the answers you’re looking for. If you need additional assistance, you can browse our Shipping Page, Privacy Policy, Hat Etiquette Guide, and Face Shape Guide. For even more help, drop us a line anytime here!

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